Privacy Policy

This Privacy Policy explains how OnlineDTH Service, a brand of Yash Retail And Services Pvt Ltd, collects, uses and protects your information when you use onlinedthservice.com or book a new DTH / broadband connection or remote with us. By using our website or services, you agree to this policy.

Information we collect

• Contact & delivery details: name, phone number, email and installation / delivery address.
• KYC / activation details: identity information required by the DTH or broadband operator to activate a connection in your name, as per TRAI norms.
• Order & payment information: products booked, order history and payment status. Card / UPI details are handled by our payment partners — we do not store full card numbers.
• Website usage: basic device, browser and usage data collected through cookies and similar technologies to keep the site working and improve it.

How we use your information

• To process bookings, deliver hardware and schedule installation.
• To activate your connection with the relevant operator.
• To provide customer support and handle returns, replacements and grievances.
• To send order and service updates by SMS, WhatsApp, call or email.
• To meet legal, tax and regulatory obligations.

Sharing your information

We share information only as needed to fulfil your order:

• With DTH / broadband operators (Tata Play, Dish TV, DD Free Dish, Airtel) to activate your connection.
• With courier and installation partners to deliver and install.
• With payment gateways to process payments securely.
• With authorities where required by law.

We do not sell your personal information to anyone.

Payments

Online payments are processed by secure, PCI-DSS-compliant payment gateways. OnlineDTH Service does not store your complete card or banking credentials.

Data security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Cookies

We use cookies to keep the site functioning, remember your cart and understand how the site is used. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. To make a request, contact us using the details below.

Data retention

We retain information for as long as needed to provide our services and to meet legal, accounting and regulatory requirements.

Children

Our services are intended for adults who can enter into a valid contract. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact & Grievance Officer

For any privacy question or request, contact our Grievance Officer at [email protected] or 9729991794. See also our Grievance Redressal page.